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ettienne.deyzel ettienne.deyzel
1 reviews | Active since Jul 2016
19 Jan 2026, 13:10
Terrible service and being ignored.
Since early last year (2025) I have been struggling to have my Old Mutual retirement annuities transferred to Sanlam. First Old Mutual had excuse after excuse, now just no feedback whatsoever. I logged a complaint and received feedback that the issue will be sent through to the relevant department. After that I am being ignored, even by their complaints department. This bad service is the main reason why I am taking my business elsewhere.
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Old Mutual's replyOfficial
19 Jan 2026, 13:20Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Jan 2026, 13:20
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management