Terrible Service

For the past 6 months I have been making numerous calls and making countless payments but till to this day i am told my policies are not up to date and i still dont understand what is it that is being escalated every month but still not resolved. I think i should just cut my losses and find a provider who will work with me. Ive had Old Mutual Products from 2017 but till to this day I am never given a satafactory service. This is too much.