AM
Angeline M
1 reviews | Active since Dec 2015
04 May 2020, 15:17
Terrible service
I have a old mutual money account and if ever I have an inquiry I have to call the support centre three to four times before I get an answer you wait 30-40 min and when someone eventually answers the line dies and they do not contact you back. The verification process when they finally answer takes 12-15 min they ask you every single detail wasting your valuable time even more.
I send emails then I receive a reply three days or a week after.
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Old Mutual's replyOfficial
05 May 2020, 09:20Dear Angeline
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 May 2020, 09:20
Official
Dear Angeline
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management