TM
Thabo M
1 reviews | Active since Dec 2019
05 Nov 2021, 13:33
Terrible service
I lost my job and couldn't continue with my premiums, now I got employed and want to revive my policies as promised. Oldmutual is is making it hard for me to revive. They want me to forfeit what they claim to be my benefit. Now they also made someone the contracting party without my consent, only 8 years later I can't change anything on my policy because someone was made contracting party
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
05 Nov 2021, 13:40Dear Thabo M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2021, 13:40
Official
Dear Thabo M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
TM
Thabo M's updateReviewer Update
05 Nov 2021, 14:54I am still waiting for your call even now
TM
Thabo M's update05 Nov 2021, 14:54
Reviewer Update
I am still waiting for your call even now
Old Mutual's replyOfficial
05 Nov 2021, 15:15Dear Thabo M
A complaints assessor will be in contact with you.
Regards
Bilqees Caresle
Old Mutual Complaints Management
A complaints assessor will be in contact with you.
Regards
Bilqees Caresle
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2021, 15:15
Official
Dear Thabo M
A complaints assessor will be in contact with you.
Regards
Bilqees Caresle
Old Mutual Complaints Management
A complaints assessor will be in contact with you.
Regards
Bilqees Caresle
Old Mutual Complaints Management
TM
Thabo M's updateReviewer Update
08 Nov 2021, 22:19Bilqees you want to assist me but I can't even get to you when I call for your assistance, your colleagues keep sending me from pillar to post, I'm surprised they don't even know their depaments. Please call me and sort my problem out. Now I'm stuck with your guy who forged my signature and I'm now told my signature doesn't match. Please call me cause you can't give me your direct number
TM
Thabo M's update08 Nov 2021, 22:19
Reviewer Update
Bilqees you want to assist me but I can't even get to you when I call for your assistance, your colleagues keep sending me from pillar to post, I'm surprised they don't even know their depaments. Please call me and sort my problem out. Now I'm stuck with your guy who forged my signature and I'm now told my signature doesn't match. Please call me cause you can't give me your direct number