Terrible service

Here's a draft for your review:

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**Disappointed with Service at Old Mutual Jabulani Mall**

I recently visited Old Mutual at Jabulani Mall to resolve an issue regarding my retrenchment money. I followed all the instructions given, including creating a profile and verifying my account, which initially showed a balance. However, despite my efforts, I have received no meaningful assistance, and my account now shows a negative balance.

I engaged with agents at the branch, and my case was escalated to managers Mathlapi and Ntsiki. I also contacted the call center, but I was left with no resolution. The lack of communication, accountability, and action from Old Mutual has been incredibly frustrating, especially as I urgently need access to my funds to pay rent.

This level of service is unacceptable. I expected better from a company of this reputation. Please address this matter urgently and improve your customer service for others in similar situations.