Terrible Service

IO had a tax free savings account with Old Mutual and then end of September I want to disinvest a portion of my investment, I met so much frustration that I eventually decided I want to cancel the policy, they continued sending me back and fourth wanting letters blah blah.<br> <br> The 7th of October I sent them a cancellation letter, guess what they debited my account after submitting all documents they wanted in time.<br> <br> I called their call centre and the lady said she is going to escalate the matter, when I called to find out this evening 24 hours has passed as per my knowledge turnaround for escalations is 24hours.<br> <br> The lady I spoke to said the matter has not been escalated.<br> <br> I also sent them an email early yesterday the response I got was just those family response with no substance relating to my query.<br> <br> One reason I cancelled was poor service, poor turn around, maladmistration, I got no joy from you. It was quite easy to take it only.... you guys sending me contract documents alone I had to call and email you several times.<br> <br> All in all the service I have been receiving is very very very very pathetic