OM
Olorato M
1 reviews | Active since Mar 2021
09 Apr 2023, 22:01
Terrible service
My dad retired in 2020 and one of your consultants went to his work place to make him sign a policy he doesn’t understand. Your company has more than R300 000 of his pension fund which he worked more than 40years for at the mine and your are refusing to give him his money God only knows why? How can you work so hard for your money and only get R2000 a month out of it a month when everything is soo expensive lately? I mean that is his money and he worked hard for it why is it soo difficult for old mutual to give him back his money? This is his money he worked for it it’s not your money why must he be told by your Company how and when to spend it ??? When we go to the branch no one wants to assist us.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
09 Apr 2023, 22:12Dear Olorato
We are sorry to hear about your service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply09 Apr 2023, 22:12
Official
Dear Olorato
We are sorry to hear about your service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about your service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
OM
Olorato M's updateReviewer Update
12 Apr 2023, 15:01I am not satisfied with your response and feedback… I was told the matter will be investigated nothing is happening it doesn’t make sense how can someone agree to get 2000 a month 🤷♀️ and not get sassa instead.
I don’t want to talk to the financial advisor I want the manager or someone above him
I don’t want to talk to the financial advisor I want the manager or someone above him
OM
Olorato M's update12 Apr 2023, 15:01
Reviewer Update
I am not satisfied with your response and feedback… I was told the matter will be investigated nothing is happening it doesn’t make sense how can someone agree to get 2000 a month 🤷♀️ and not get sassa instead.
I don’t want to talk to the financial advisor I want the manager or someone above him
I don’t want to talk to the financial advisor I want the manager or someone above him
OM
Olorato M's updateReviewer Update
12 Apr 2023, 15:07Etienne Marx
OM
Olorato M's update12 Apr 2023, 15:07
Reviewer Update
Etienne Marx
OM
Olorato M's updateReviewer Update
12 Apr 2023, 19:06There is a language barrier here why didn’t they find someone who can speak his language to throughly explain this policy his taking? And to prove that he did not understand this policy why did he keep on going to the branch wanting to withdraw the money whereas they are claiming they explained he can’t withdraw?
If there was honesty in the first place he could have invested this money at the bank.
Can he get his money why is it being kept???? I don’t understand!!! No one can live on R2000 everything is expensive if this money was invested at the bank we would not be in this mess ??! Where are you keeping the money ? Is the money being invested in your trust account and accumulating interest for old mutual what is going on here ?
If there was honesty in the first place he could have invested this money at the bank.
Can he get his money why is it being kept???? I don’t understand!!! No one can live on R2000 everything is expensive if this money was invested at the bank we would not be in this mess ??! Where are you keeping the money ? Is the money being invested in your trust account and accumulating interest for old mutual what is going on here ?
OM
Olorato M's update12 Apr 2023, 19:06
Reviewer Update
There is a language barrier here why didn’t they find someone who can speak his language to throughly explain this policy his taking? And to prove that he did not understand this policy why did he keep on going to the branch wanting to withdraw the money whereas they are claiming they explained he can’t withdraw?
If there was honesty in the first place he could have invested this money at the bank.
Can he get his money why is it being kept???? I don’t understand!!! No one can live on R2000 everything is expensive if this money was invested at the bank we would not be in this mess ??! Where are you keeping the money ? Is the money being invested in your trust account and accumulating interest for old mutual what is going on here ?
If there was honesty in the first place he could have invested this money at the bank.
Can he get his money why is it being kept???? I don’t understand!!! No one can live on R2000 everything is expensive if this money was invested at the bank we would not be in this mess ??! Where are you keeping the money ? Is the money being invested in your trust account and accumulating interest for old mutual what is going on here ?
OM
Olorato M's updateReviewer Update
12 Apr 2023, 19:08Last week he went asking to withdraw and they told him this policy is a life cover !!!!! Something doesn’t make sense here
OM
Olorato M's update12 Apr 2023, 19:08
Reviewer Update
Last week he went asking to withdraw and they told him this policy is a life cover !!!!! Something doesn’t make sense here