TERRIBLE SERVICE

1. On the 20th November 2020 I contacted Old Mutual and spoke to one of their Financial Advisor. 2. I requested that a lumpsum of R 200 000 to be re-invest and the difference be paid out into my account. The reason for my request was and is to pay my monthly financial debit orders due to the reason that my monthly income dropped due to the Covid 19 pandemic.. 3. The financial Advisor was very friendly and promised that it will be paid into my account on the 26th November 2020. However, there was no payment into my account. 4. I phoned and email the Advisor several times. All I received several promises for payments but nothing was paid into my account. 5. I logged a complaint and a second on the 21st December 2020, with a confirmation that the money will be paid in in within 5 working days. I don't have to mention that once again nothing happened. My debit orders bounce with financial implications to my reputation. 6. Today, 5 th January I have been holding on for more than an hour to be able to speak to an agent. My line got cut several times. The agent cant hear me and cant phone me back. 7. WHAT IS HAPPENING AT OLD MUTUAL, ??