Terrible Service

Hi

I am really shocked at the bad level of service from Old Mutual. I have resigned from my company and need to sort out my provident fund.

I phoned the call centre for a statement of benefits and was only given the benefit amount.

I emailed my request with more detail and after a week, I got sent a year end statement from 2020.

I created an online profile so I could log into the Old Mutual website to download the details I need, but the website gives me a technical error when I try and access my fund.

I've loaded the Old Mutual WhatsApp number on my phone to request information via this channel, but I get a message back stating that they cannot find my details on the system.

I don't know what else to do, so please help me?

Thank you.

PS: I won't be reinvesting with Old Mutual now, that I'm sure of!!!