Terrible service

I have been trying to call Old Mutual, I keep getting cut off. Its very frustrating, each time I call, I am on hold for 15-20 minutes. I have called 5 times already just today!!! The automated recording says that you can email and your request will be responded to, I have gotten no response via email either. I even used the call back function on their website. Terrible service, I will not recommend their products, I had a similar experience with their Medical Aid Gap Cover a few months ago. I will cancel my investment with them as soon as I get through to someone.