Terrible Service!

It has taken Old Mutual Claim department two months and 5 reference numbers later and still no response! The death claim and documents have been submitted 5 times with zero follow ups and several repeated requests for the same information! It would appear that the administration does not know what they are doing, as multiple agents have requested the same information! What circus is Old Mutual running? I'm completely disgusted with the service as a bereaved family member and even more disappointed at the lack of professionalism from Old Mutual, as I'm the executor for the estate.