Terrible service.

I requested my policy documents from Old mutual a consultant by the name of Lee Pastor sent me an email and requested me to complete an authorization document which is did.

The document was completed on the 17th of April and sent till today 2019/04/29, no response.

A follow up email to Lee was sent by myself on 2019/04/23 and he has been quiet.

all I need is my policy documents, your service is pathetic I would much rather go to Liberty life.

From: Geanneret, Antigone Sent: Tuesday, 23 April 2019 10:48 AM To: Pastor Lee ********** Subject: RE: Letter of Consent - [External Email]

Good day,

Please send me the policy schedule as requested.

Thanks,

From: Pastor Lee ********** Sent: Wednesday, 17 April 2019 10:52 AM To: Geanneret, Antigone ********** Subject: RE: Letter of Consent - [External Email]

Very well, thank you.

I will still need that Letter of Consent before I can access your portfolio as I need to upload and submit it first.

From: Geanneret, Antigone ********** Sent: 17 April 2019 10:18 AM To: Pastor Lee ********** Subject: RE: Letter of Consent - [External Email]

This email originates from an external source. Stop and think before you click! ________________________________________ Good day Lee,

Trust you are well.

I am requesting my policy schedule from Old mutual.

From: Pastor Lee ********** Sent: Wednesday, 17 April 2019 9:45 AM To: Geanneret, Antigone ********** Subject: Letter of Consent - [External Email]

Good-morning Ms. Geanneret,

This is Lee from Old Mutual, I hope you’re well.

As per our telephonic conversation, I would just like to confirm exactly what it was that you were requesting, it’s quite busy here on my side and I was struggling to hear what you were saying.

Correct me if I’m wrong, you are wanting the details regarding all your products that you have with us?

Before I can continue, I have attached a document to this email. Please have a read through and fill it out then send back to me. Basically, what it is, is a document signed by you giving me consent to access your portfolio.

Financial Adviser I DFA 9th floor, Mutualpark Telephone: ********** Cell: ********** Email: ********** www.oldmutual.co.za facebook.com/OldMutualSA @OldMutualSA

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