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JF
Jess F

1 reviews | Active since Oct 2015

28 Mar 2018, 10:12

Terrible service

Yet again, another month!!!!! when I do a dispute and it hasn't been touched by the money account department?????? I cannot wait 10 working days for you guys to transfer my funds back into my account, and your *********** staff just agree to a complaint on hello peter???? this funds better be in my account today or i will be forced to take this to social media!!!! changing banks was never an option for me, but at the rate you guys are going, you are practically forcing me.......

0
Replies (3)
Old Mutual
Old Mutual's reply28 Mar 2018, 11:23
Official

Dear Jess

I apologise for the poor service experience.

I am investigating the matter and will provide you with feedback shortly.

Kind regards

Vuyani Ntantiso

Complaints Management

Best regards,

JF
Jess F's update28 Mar 2018, 15:22
Reviewer Update
So i called back because Janine Heneke is sending me system generated responses instead of answering me correctly and discussing other matters not relevant to my current complaint and i get told again that i would need to wait up to 10 working days for this to be resolved????? I call Bidvest directly, and they tell me the people dealing with this are in a meeting for the ENTIRE DAY!!!! and will not be able to assist me with feedback??? this is pathetic!!!!!! i want this matter resolved and proper answers with actual feedback, not system generated answers, or estimates... why cant you guys priorities this matter????
Old Mutual
Old Mutual's reply28 Mar 2018, 16:59
Official

Dear Jess

I acknowledge receipt of your follow up regarding this matter.

As indicated. the matter is currently being investigated by OMF and they will contact you for feedback.

regards

Vuyani

Complaints Management

Best regards,