CR
Charmaine R
1 reviews | Active since Mar 2023
11 Oct 2024, 17:09
Terrible service
Old Mutual has the worse systems in place with regards to the two pot withdrawal there service was poor they tell you 30 days yet my entire team got there money sooner only mine was not paid to date and they can't tell me why they only tell me they in 30 days how sad is it to see my whole department paid out besides me and before 30 days I did my own follow up with Sars my tax came back the 28th I really needed the funds yesterday to pay for my child's glasses and baby's other expenses instead of a relief fund old mutual has put me more in credit my heart is really sore by the sad service and what they did to me daily my co workers spoke how there withdraws paid out only mine pending for no reason they still in there 30 days that is so unfair the call center is of no use all they say is 30 days
Helpful (0)
Replies (4)0
Replies (4)CR
Charmaine R's updateReviewer Update
12 Oct 2024, 16:42Good day old mutual
Please advise when will this be sorted or will I wait for the 30 days your call Centre advised everyone sadly the longer I wait the more credit I make because your company was terribly ill prepared if this happens with the two pot what about pensioners when they retire one can start questioning all products I am sad to have my pension with old mutual
Please advise when will this be sorted or will I wait for the 30 days your call Centre advised everyone sadly the longer I wait the more credit I make because your company was terribly ill prepared if this happens with the two pot what about pensioners when they retire one can start questioning all products I am sad to have my pension with old mutual
CR
Charmaine R's update12 Oct 2024, 16:42
Reviewer Update
Good day old mutual
Please advise when will this be sorted or will I wait for the 30 days your call Centre advised everyone sadly the longer I wait the more credit I make because your company was terribly ill prepared if this happens with the two pot what about pensioners when they retire one can start questioning all products I am sad to have my pension with old mutual
Please advise when will this be sorted or will I wait for the 30 days your call Centre advised everyone sadly the longer I wait the more credit I make because your company was terribly ill prepared if this happens with the two pot what about pensioners when they retire one can start questioning all products I am sad to have my pension with old mutual
CR
Charmaine R's updateReviewer Update
14 Oct 2024, 14:32Hi Old Mutual
To date there is still no progress my application is pending authorization still since last week when other people where paid within days you telling me about 30 days I call your useless call Centre to hear 30 days this is terrible really until now no one took the time to call me or at least try and assist you just don't care how you putting a family through hell cause it's not your problem I had to borrow money for milk and nappies because of you yet you don't give a dam this is horrible what I am feeling inside is pure sadness and heart ache my small baby is suffering and daughter still does not have her glasses my husband lost his job in covid time I am working alone this was suppose to be a relief instead it's the biggest pain
To date there is still no progress my application is pending authorization still since last week when other people where paid within days you telling me about 30 days I call your useless call Centre to hear 30 days this is terrible really until now no one took the time to call me or at least try and assist you just don't care how you putting a family through hell cause it's not your problem I had to borrow money for milk and nappies because of you yet you don't give a dam this is horrible what I am feeling inside is pure sadness and heart ache my small baby is suffering and daughter still does not have her glasses my husband lost his job in covid time I am working alone this was suppose to be a relief instead it's the biggest pain
CR
Charmaine R's update14 Oct 2024, 14:32
Reviewer Update
Hi Old Mutual
To date there is still no progress my application is pending authorization still since last week when other people where paid within days you telling me about 30 days I call your useless call Centre to hear 30 days this is terrible really until now no one took the time to call me or at least try and assist you just don't care how you putting a family through hell cause it's not your problem I had to borrow money for milk and nappies because of you yet you don't give a dam this is horrible what I am feeling inside is pure sadness and heart ache my small baby is suffering and daughter still does not have her glasses my husband lost his job in covid time I am working alone this was suppose to be a relief instead it's the biggest pain
To date there is still no progress my application is pending authorization still since last week when other people where paid within days you telling me about 30 days I call your useless call Centre to hear 30 days this is terrible really until now no one took the time to call me or at least try and assist you just don't care how you putting a family through hell cause it's not your problem I had to borrow money for milk and nappies because of you yet you don't give a dam this is horrible what I am feeling inside is pure sadness and heart ache my small baby is suffering and daughter still does not have her glasses my husband lost his job in covid time I am working alone this was suppose to be a relief instead it's the biggest pain
CR
Charmaine R's updateReviewer Update
15 Oct 2024, 11:39Hi Old Mutual thanks for contacting me please can the payments processing team contact me and advise what is the turnaround time as nothing reflects in my account and tomorrow will be the 30 days your call Centre is quoting daily I want my money like as in yesterday really this is not fair it's terrible
CR
Charmaine R's update15 Oct 2024, 11:39
Reviewer Update
Hi Old Mutual thanks for contacting me please can the payments processing team contact me and advise what is the turnaround time as nothing reflects in my account and tomorrow will be the 30 days your call Centre is quoting daily I want my money like as in yesterday really this is not fair it's terrible
CR
Charmaine R's updateReviewer Update
15 Oct 2024, 18:51Hi Old Mutual
I am not a happy customer at all I still have not received a cent tomorrow it will be 30 days since my withdrawal Old Mutual terrible
I am not a happy customer at all I still have not received a cent tomorrow it will be 30 days since my withdrawal Old Mutual terrible
CR
Charmaine R's update15 Oct 2024, 18:51
Reviewer Update
Hi Old Mutual
I am not a happy customer at all I still have not received a cent tomorrow it will be 30 days since my withdrawal Old Mutual terrible
I am not a happy customer at all I still have not received a cent tomorrow it will be 30 days since my withdrawal Old Mutual terrible