Terrible service

I visited the Old Mutual Finance branch in Knysna on the 21/05/2022 to update my payment from cash to Debit order and after being assisted by the financial consultant I was advised that I would still need to make a cash payment on my pay date which is the 25th of May as the debit order would only be effective from the following month which would be June. I did what I was instructed to do and made my cash payment as usual just to be debited by old Mutual for 2 of my policies. The following month 3 of my policies double debited which incurred unnecessary bank charges, I went to the old mutual branch to lodge a refund (CEB ***) on the 26/06/2022 with Charmaine the FC and she stated that the refund would take 10 days which did not happen. I then followed up with Jessica at the front desk and she advised it would take 13 days and not 10 days which also did not happen which resulted in me having to visit the branch again on the 18/07/2022 to be assisted this time by Zoli to log the dispute again (CEB***) who advised me that it would take aan additional 10 days. The manager Alfreda made no effort in trying to resolve my query and rather made excuses and if she did anything she did not not even bother to pick up the telephone and advise the progress of my query. The icing on the cake is that I called the regional manager on the 19/07/2022and advised of the service that I received at his branch and he said he cannot promise to get my money back but would look into the matter and give me feedback by the end of the day which did not happen. I believe client service and satisfaction should be at the centre of every interaction with your client's but clearly your team in Knysna needs additional training on how to handle client QUERIES a as they left me feeling disappointed and asking the question if I should move my business somewhere else as it seems not 1 of your employees understand that the client is the reason that they have job's.