Terrible service

Old Mutual has been the worse. I spoke to a sales agent to open up a policy for me and my in-laws this boy did such a terrible mass on my policy he intentionally opened individual covers for the people I asked him to put under me. To my surprise am not a policy holder as he opened individually policies without my instruction/consent. This is the 2 time I complain about Soweto Diepkloof branch this branch staff is seriously disrespecting the community on a higher note. The name of the agent is Maungedzo.