Terrible Service

We are extremely disappointed with the service we have received from old mutual. it is so unbelievable that when one takes out a policy they get promised should they die their loved ones will be taken care of but unfortunately we are currently experiencing the worst service ever. The last consultant we spoke even put us on mute until we hung up. we have been getting different outcomes for every call we make and none of it makes any sense. I am shocked that we have been told that my grandmother has to wait 2 years for her claim to pay out which is the last response we got. please call me for more infor on: *** Dudu on behalf of Maria Mahlangu