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Lizelle
1 reviews | Active since Aug 2024
23 Aug 2024, 08:00
Terrible, pathetic serive
I have been trying to get a SARS-related matter resolved by Old Mutual, which was a fault on their side to start with. My query has been hanging for close to two months, with no resolution in sight. We have reached the escalation stages of the query, and I am preparing to go to the Ombudsman with my issue. Will definitely not recommend Old Mutual to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
23 Aug 2024, 08:04Good day Lizelle
We received your review and I am sorry to hear about your service experience. I will contact you to obtain more information regarding your complaint.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your review and I am sorry to hear about your service experience. I will contact you to obtain more information regarding your complaint.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply23 Aug 2024, 08:04
Official
Good day Lizelle
We received your review and I am sorry to hear about your service experience. I will contact you to obtain more information regarding your complaint.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your review and I am sorry to hear about your service experience. I will contact you to obtain more information regarding your complaint.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
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Lizelle's updateReviewer Update
23 Aug 2024, 08:09Dear Coleen,
I thank you for your quick response and look forward to receiving your call.
Regards,
Lizelle
I thank you for your quick response and look forward to receiving your call.
Regards,
Lizelle
L
Lizelle's update23 Aug 2024, 08:09
Reviewer Update
Dear Coleen,
I thank you for your quick response and look forward to receiving your call.
Regards,
Lizelle
I thank you for your quick response and look forward to receiving your call.
Regards,
Lizelle
Old Mutual's replyOfficial
23 Aug 2024, 16:10Good day Lizelle
We received your updated. As per our telephone conversation, the documents were e-mailed to you.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your updated. As per our telephone conversation, the documents were e-mailed to you.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply23 Aug 2024, 16:10
Official
Good day Lizelle
We received your updated. As per our telephone conversation, the documents were e-mailed to you.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
We received your updated. As per our telephone conversation, the documents were e-mailed to you.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management