Terrible Old Mutual Service

I visited an Old Mutual branch in April 2018 to ask for a Premium Holiday on my Investment and Education Plan. When I went in again today I was told there was a mistake and it was cancelled. I cannot accept that. There was no apology, no explination.

The person I dealt with first to assist with a Part Withdrawal was Jabu from the Field Street Branch then it was Khayelihle Mbhele who I asked to do a Premium Holiday and he confirmed it was done.

This needs to be sorted out ASAP!