Terrible Old Mutual Service

I have requested a transfer of my RA from Old Mutual (via my new brokers) approximately 6 months ago and to date nothing has been done! My new brokers have been following this matter up as well as myself but have had no response and no luck. Trying to reach someone on the telephone and you end up waiting to get through for 20mins+ This kind of service is absolutely ridiculous! When they trying to write you up then service is great-to the point of being annoying. But now when you need service this is what I get. I have been with them for many years and they have never been anything outstanding. I have now moved my portfolio fully over just pending this last RA which it seems 6 months is not enough for them to tie up