1 reviews | Active since Nov 2020
Terrible Financial advice
Old mutual charges ridiculous amounts of money for a disinvestment, way more that the growth it receives .
Why do you train your financial advisers to give advice that does not benefit your client but you? What is the point of having financial adviser who gives you information that hurts your financial goals?
I went to consult 2 times from a financial adviser asking him to indicate what penalty fees I'd incur when making a disinvest. I even have the recordings. Two times they indicated that I will not be charged, hence I moved forward with confidence. His job is to make sure I make the financial decision that will benefit me as your client, not you!
It turns out you're better off not investing your money with old mutual because your financial advisers are dishonest and deceptive!
Even when you enquire about switching to a more flexible account that will not charge you so much, they will not allow you to do that. EVEN WHEN IT IS POSSIBLE. because they get more from you from the ridiculous charges that charge you on the money you are trying to protect!
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Are you aware that most of your advisors are giving clients products that they are not asking for? Your advisors are giving clients the fixed focused investment which is not flexible, even when clients request for a flexible one, your advisors refuse to give it. Please do an investigation on this? How do you regulate advise given by your advisors? How do you ensure your clients are protected? Even if we want to business with you this kind of treatment is really unacceptable. We have lost so much money because of this. Even when we request for a more flexible product - that never happens.
Are you aware that most of your advisors are giving clients products that they are not asking for? Your advisors are giving clients the fixed focused investment which is not flexible, even when clients request for a flexible one, your advisors refuse to give it. Please do an investigation on this? How do you regulate advise given by your advisors? How do you ensure your clients are protected? Even if we want to business with you this kind of treatment is really unacceptable. We have lost so much money because of this. Even when we request for a more flexible product - that never happens.