Terrible experience thus far

I had had a terrible experience thus far dealing with OldMutual, <br> I went into the west gate Old Mutual Branch on Saturday the 25th July to close my investment account. <br> All documents that was requested of me by the lady in the branch I had given and she scanned the paper work in front of me and proceeded to close the policy and told me I will receive my money in 14 days.<br> I then receive this sms a few days later<br> \Old Mutual. Pls don't reply. To complete your request we need your bank statement kindly visit your nearst old mutual branch to submit your request . Fax ***/Email [Email Removed] Quote this Ref: "<br> So now you could imagine my disbelief as I was in the branch and provided all the information requested of me"