TERRIBLE EXPERIENCE AT OLD MUTUAL

<p>My brother in law had a funeral policy with old mutual, they captured a minor as the beneficiary but they know that at claim stage they dont pay out. we submitted all the docs required and they refused to pay. My husband, ( the brother to the late brother in law) went to court with all affidavits necessary, l mean even the mother of late brother in-law also wrote an affidavit for the funeral money to be paid out but old mutual did not even consider the the Letter from Court. At court we were told that the funeral money is SPECIFICALLY FOR FUNERAL PURPOSES not for the benefit of the minor and it should be paid out, but the rest of savings and retirement policies is for the child, hence it should be kept for the child until 21 or else get a guardianship letter to access those funds. What surprises me is that when they recieve an application form with a minor as the beneficiary, they capture on their system, but when it comes to claim stage it becomes a problem. We as a family had an extremely bad experience with old mutual and we ended taking money from loan sharks to bury our brother, l am very furious with OLD MUTUAL because now we have to pay interest on loans wherelse the money is there for funeral purposes. We even suggested that they dont give us the money but pay the Undertakers but they still REFUSED. I personally would'nt take a policy at that company and l will make sure that my friends and family dont ever take a policy with them. You wont believe the incompetence of the staff as well, they all have to phone somewhere to find out what they should do, l mean really, everytime you ask something they phone, We went from Kuilsriver to Town and to Head office where l thought things would be handled better, they also still made phone calls to ask the procedure, its ridiculous!!!!!!!!!!</p>