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Venishia N
1 reviews | Active since Aug 2021
07 Nov 2023, 15:55
Terrible customer service Old Mutual
Worst service ever. I have been trying to get assistance with changing my banking details. All that happens when I call Old Mutual is I get transferred from one department to the next.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Nov 2023, 16:14Dear Venishia
We are sorry to hear about your service experience. We will investigate the matter and contact you directly to assist.
Regards
Arthur BenekeOld Mutual Complaints Management
We are sorry to hear about your service experience. We will investigate the matter and contact you directly to assist.
Regards
Arthur BenekeOld Mutual Complaints Management
Old Mutual's reply07 Nov 2023, 16:14
Official
Dear Venishia
We are sorry to hear about your service experience. We will investigate the matter and contact you directly to assist.
Regards
Arthur BenekeOld Mutual Complaints Management
We are sorry to hear about your service experience. We will investigate the matter and contact you directly to assist.
Regards
Arthur BenekeOld Mutual Complaints Management
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Venishia N's updateReviewer Update
07 Nov 2023, 21:40See as though it is a mission to change banking details. I will just be let my policy lapse.
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Venishia N's update07 Nov 2023, 21:40
Reviewer Update
See as though it is a mission to change banking details. I will just be let my policy lapse.
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Venishia N's updateReviewer Update
08 Nov 2023, 13:57Thank Coleen for your speedy response and resolution.
You have provide excellent service
You have provide excellent service
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Venishia N's update08 Nov 2023, 13:57
Reviewer Update
Thank Coleen for your speedy response and resolution.
You have provide excellent service
You have provide excellent service