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phseaward P
1 reviews | Active since Nov 2016
24 Feb 2023, 09:06
Terrible Customer Service - Have to Fight te receive your own Money. Even when you provide all information. Customer service simply forwards emails to "relevant department" who never comes back to you!
I have been struggling for almost a month to get funds from Old Mutual. A simple transaction that should not take more than 9 days.
Every time I phone them they have another reason or will check, just to never phone me back.
I spen hundreds of rands on airtime, just to wait once more.
I can't see that retiring will be easy, unfortunately I took out new RA accounts with them.
Strongly regret that at this very moment.
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Replies (3)
Old Mutual's replyOfficial
24 Feb 2023, 09:09Dear Pierre-Henri
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply24 Feb 2023, 09:09
Official
Dear Pierre-Henri
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
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phseaward P's updateReviewer Update
24 Feb 2023, 10:14Thank you very much.
I have phoned and emailed numerous times, someone has decided to say I decline the charges instead of accept, even though I have sent proof that I have accepted the charges on 2023/02/07 already!
Monday 20/02/2023 at approx 10:21 I was told the funds would me in my account anything between immediately and Wednesday Morning.
Today is Friday. I phoned again, once again I am told I declined costs, and they don't know what to do.
I am beyond livid
I have phoned and emailed numerous times, someone has decided to say I decline the charges instead of accept, even though I have sent proof that I have accepted the charges on 2023/02/07 already!
Monday 20/02/2023 at approx 10:21 I was told the funds would me in my account anything between immediately and Wednesday Morning.
Today is Friday. I phoned again, once again I am told I declined costs, and they don't know what to do.
I am beyond livid
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phseaward P's update24 Feb 2023, 10:14
Reviewer Update
Thank you very much.
I have phoned and emailed numerous times, someone has decided to say I decline the charges instead of accept, even though I have sent proof that I have accepted the charges on 2023/02/07 already!
Monday 20/02/2023 at approx 10:21 I was told the funds would me in my account anything between immediately and Wednesday Morning.
Today is Friday. I phoned again, once again I am told I declined costs, and they don't know what to do.
I am beyond livid
I have phoned and emailed numerous times, someone has decided to say I decline the charges instead of accept, even though I have sent proof that I have accepted the charges on 2023/02/07 already!
Monday 20/02/2023 at approx 10:21 I was told the funds would me in my account anything between immediately and Wednesday Morning.
Today is Friday. I phoned again, once again I am told I declined costs, and they don't know what to do.
I am beyond livid
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phseaward P's updateReviewer Update
24 Feb 2023, 13:39Thank you very very much I do appreciate it
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phseaward P's update24 Feb 2023, 13:39
Reviewer Update
Thank you very very much I do appreciate it