IG
Imke G
1 reviews | Active since Nov 2024
14 Sept 2026, 13:17
Terrible customer service
I really just want a very simple change to my Greenlight policy. After a lot of back and forth, I finally managed to submit the changes (as instructed) only to AGAIN being informed I need to sumbit documents. Which I had already done.
No feedback on email since, hardly any response or confirmation that it was received and will be amended. I have logged numerous complaints only to get an automated message saying 'someone' will get back to me. Which never happens. And I can see no changes have been made on my App.
Terrible customer service.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
14 Sept 2026, 15:37Good day Imke G,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Sept 2026, 15:37
Official
Good day Imke G,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
IG
Imke G's updateReviewer Update
14 Sept 2026, 17:28Thank you!
IG
Imke G's update14 Sept 2026, 17:28
Reviewer Update
Thank you!
Old Mutual's replyOfficial
14 Sept 2026, 17:51💚
Old Mutual's reply14 Sept 2026, 17:51
Official
💚
IG
Imke G's updateReviewer Update
15 Sept 2026, 11:16This was resolved, thank you
IG
Imke G's update15 Sept 2026, 11:16
Reviewer Update
This was resolved, thank you
Old Mutual's replyOfficial
15 Sept 2026, 11:21Good day Imke G,
Thank you for confirming that your matter has been resolved. We’re pleased to know that you received the assistance you needed. We appreciate you taking the time to provide us with an update.
Regards
Old Mutual Complaints Management
Thank you for confirming that your matter has been resolved. We’re pleased to know that you received the assistance you needed. We appreciate you taking the time to provide us with an update.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2026, 11:21
Official
Good day Imke G,
Thank you for confirming that your matter has been resolved. We’re pleased to know that you received the assistance you needed. We appreciate you taking the time to provide us with an update.
Regards
Old Mutual Complaints Management
Thank you for confirming that your matter has been resolved. We’re pleased to know that you received the assistance you needed. We appreciate you taking the time to provide us with an update.
Regards
Old Mutual Complaints Management