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Fhatuwani

1 reviews | Active since Jan 2025

20 Jan 2025, 12:29

Terrible Customer Service

Putting your money is the easy part but getting it out is another. I've invested with other companies before and their processes are seamless and hustle free but not Old Mutual. I had to call them with my own airtime four times for them to tell me there are missing documents. I'd never received any communication stating that there were missing documents. Their customer service consult are the worst and rude. I usually don't write reviews but this experience is the worst cause am still in the process of getting my money.

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Replies (1)
Old Mutual
Old Mutual's reply20 Jan 2025, 12:41
Official
Good day Fhatuwani,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management