Terrible customer service

Item: Old Mutual
Rating: 1
Author: Kenneth M

I have been trying to Withdraw my pension funds from Old mutual since September 09. I am not getting any assistance and their staff members are rude and have to willingness to assist. From their brokers, fund administrators and the call center staff you will not have a feeling that these people are caring

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

19 Nov 2020, 11:06

Dear Kenneth

Thank you for the review.

We apologise for the frustration and inconvenience caused.

We will investigate and resolve with you directly.

Regards
Old Mutual Complaint Management

Old Mutual's reply19 Nov 2020, 11:06

Official

Dear Kenneth

Thank you for the review.

We apologise for the frustration and inconvenience caused.

We will investigate and resolve with you directly.

Regards
Old Mutual Complaint Management

Kenneth M's updateReviewer Update

19 Nov 2020, 11:19

Good day,

Thank you for the reply and i am willing to send to you all the necessary information and the rude responses from your broker (Papi Moiloa) and non-responses from the Account executive Arn Smith

Kenneth M's update19 Nov 2020, 11:19

Reviewer Update