Terrible Customer Service

I sent an inquiry to Old Mutual via email during February for a funeral policy. The consultant i was dealing with refereed me to the Branch, I sent my mother (policy holder) and she did everything that was required. They also obtained documentation from me as the policy payer and everything was finalized.

Month end, I realised that the problem was not resolved and that time we were already in Lock down. I went to the brunch, I have been sending emails, the people who do respond now and then never assist me.

I am not sure what else do I need to do now.

Customer service is the worst ever at Old Mutual.