Terrible Customer Service!!

<p>3 years ago I took ut a saving plan for my dad. We were offered a life insurance option for an additional R35 payment per month. We then took out the life insurance. My dad passed away on 01 July 2017. I went tpo Old Mutual for a claim, just to be told I never paid for life insurance. On top of that my savings is very little, it hasn't even started growing, its even less than my contributions for this period. I dealt with various agents and none of them could assist me properly. I gave all the document requested and was told I will receive the money within 5 days. To date nothing has been paid and anther debit order went off from my account. I requested the original document my dad signed, and guess what, they can"t assist me. Mrs Lourens/Lawrence whatever her name is had the audacity to phone me and tell me I am rude after I told her on a telephone call I cant speak to her further as I need to be somewhere. Clearly you people don't know how to deal with clients. Sort out this mess you ade and provide me with a proper service!!</p>