Terrible customer service

<p>Old mutual/Nolands Forensics approached us about death benefits that had remained unclaimed for almost 10 years. We are now STILL in the process of finalising the claim TWO years after initiation. When we folllow up with them we are told the documents are still being processed. For TWO years????? Someone needs to maybe dumb it down for me because maybe Im overthinking things here. I understand that Old mutual invests funds to generate their own revenue but to deny people claims in order to reach their own goals becomes rather devious. Someone needs to explain to me how this has taken TWO whole years. I am very reluctabt to make use of old mutual services and would not recommend their products to anyone. </p>