SS
Selina S
1 reviews | Active since Jan 2020
02 Feb 2021, 10:24
Terrible Customer Response
Im sick knowing i have chosen Old Mutual as a service provider. having my life insurance and saving investment with them. WORST DECISION. i have been trying to contact them for weeks now. Calling and holding the line for up to half an hour. I request a call back on their web site. they do call back and i am transferred to claims department were i hold the line waiting for a consultant. My account has also been blocked trying to contact them to assist me with unblocking that is another nightmare. if i had access to my account id sort my claim out on my own via the online portal but now that is also impossible too. It is unacceptable for a customer to hold the line waiting to be attended to for that long. Weeks in fact. i have even added them on whatapp but still no assistance. Email hasn't worked very well either. still waiting on a response with that too. Id hate to think what my family would have to go through to claim from my life insurance if i was dead. seriously thinking of changing my life insurance policy to another insurer.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Feb 2021, 10:37Dear Selina S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Best regards,
Old Mutual's reply02 Feb 2021, 10:37
Official
Dear Selina S
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Best regards,
SS
Selina S's updateReviewer Update
05 Feb 2021, 07:58Hello.
just to inform you i was contacted By an Abdhulla Abrahams. very polite well spoken consultant. He expedited my claim process.
he was fast and efficient, and may payout was also made quite quickly.
i do appreciated the service however, i would have preferred not to use this platform to receive this kind of prompt service. i also understand that during this pandemic, Old Mutual isnt functioning at full capacity, this shouldn't hinder the service provided to customers.
Getting into contact with you should be made easier for all policy holders.
Kind Regards
Selina S
just to inform you i was contacted By an Abdhulla Abrahams. very polite well spoken consultant. He expedited my claim process.
he was fast and efficient, and may payout was also made quite quickly.
i do appreciated the service however, i would have preferred not to use this platform to receive this kind of prompt service. i also understand that during this pandemic, Old Mutual isnt functioning at full capacity, this shouldn't hinder the service provided to customers.
Getting into contact with you should be made easier for all policy holders.
Kind Regards
Selina S
SS
Selina S's update05 Feb 2021, 07:58
Reviewer Update
Hello.
just to inform you i was contacted By an Abdhulla Abrahams. very polite well spoken consultant. He expedited my claim process.
he was fast and efficient, and may payout was also made quite quickly.
i do appreciated the service however, i would have preferred not to use this platform to receive this kind of prompt service. i also understand that during this pandemic, Old Mutual isnt functioning at full capacity, this shouldn't hinder the service provided to customers.
Getting into contact with you should be made easier for all policy holders.
Kind Regards
Selina S
just to inform you i was contacted By an Abdhulla Abrahams. very polite well spoken consultant. He expedited my claim process.
he was fast and efficient, and may payout was also made quite quickly.
i do appreciated the service however, i would have preferred not to use this platform to receive this kind of prompt service. i also understand that during this pandemic, Old Mutual isnt functioning at full capacity, this shouldn't hinder the service provided to customers.
Getting into contact with you should be made easier for all policy holders.
Kind Regards
Selina S