Terrible customer experience w OM critial illness/disability claims - no feedback over months!

I took out a contract for both severe illness and disability with Old Mutual in good faith.

However their customer service is shocking.

I have been engaging, following up and chasing for an outcome to my claim since June 2020.

To date despite submitting hundreds of detailed reports from specialists etc I still have no feedback or result. I understand completely that an assessor needs a detailed overview of a scenario. However after days spent on compiling this evidence from medical specialists, external service providers, my employer and other experts (I ensured to fullfil ALL requirements) I have not received ANY resolution.

I have lodged a formal complaint with the complaints department and received feedback that a complaints person will get back to me within 1 business day. This never happened. I have been sent back and forth between claims department to assessors with various delaying tactics that are too long to describe here.

Not a good image for one of the largest companies in SA and one of the largest life policy and disability claims insurers.