Terrible company

I created a Rewards Account successfully, I was then lead to open a money account. It has been almost 3 weeks and I still cant create a Money Account. When I do the message reads 'Cell number in use'. I have emailed everyone to solve this to eventually get a response telling me to LOG IN and change my email or cell number. How do I do that when there is no account to access in the first place. They are apathetic, lazy and pass the buck. When they pass the buck the other non-interested parties don't even read the query properly.

Ho hard is this to understand and resolve? I hope the entire country reads this.