Terrible Client Service

Terrible Service!

Iam in process of changing policies, and needed assistance with closure of once policy. I was told the service would take 21 days. I submitted this request on 05 August 2021, my request has not yet been completed. It's been more than 21 days, I sent them an email to follow up and no one has responded to me. I called their call center and I was told my query should have been resolved and that they will escalate. I am still waiting for someone FROM old mutual contact me.

Your service is really Terrible Old Mutual!!