TERRIBLE AND POOR SERVICE FROM OLD MUTUAL

Good day Helo Peter Can you assist me I had a loan from Old Mutual and I was offered last year 60% discount on this loan. I was given 12 months period to finish the balance and managed to settle it before 12 months ends in June 2025. Then I went to request for my paid up letter and I was told to wait 21 days. Till todate I have never received my paid up letter from Old mutual and there is poor service and no feedback provided to me. I had to utilise my airtime tring to reach them and even went to the branch and they tell me stories or even drop the phone. When I called on the 9 July 2025 Mr Wandile Mbalekwa told me the letter will be issued to me soon. I called on the 16 July 2025 Ms Celestine promised that I will be furnished with my paid up letter. I visited the branch again on the 25 July 2025 response was that from the system it reflect the payment been done full but they not sure why the delay. Please assist me Hello Peter I need my paid up letter.