Terrible and *********** OLD MUTUAL

I have an investment with Old mutual Max investment and it's a locked investment, it's due in November 2020.

I have been asking Old Mutual to cancel the policy and get my money and they informed me they can't, I can just cancel but I will not get my money until November and they said that is the law. On the 19th May I sent them an email again because I am really in need for my money and the covid19 has had a huge impact on my salary and I told them that I don't understand why me and my kids should suffer when I have money at Old Mutual. I got a response informing me to complete the attached forms and send back, I was really happy . I decided to go to one of their branches in Wynberg Cape Town in order for the process to be quick. The guy that was assisting me informed me that I can't withdraw my money because the investment is locked, I informed him that I received form to complete and return and he said on the system it shows that I can't and he called head office. He was then informed that yes they responded to me and informed that I must complete the forms but that was a mistake. How *********** can they be to raise my hopes up when I am desperate for my money and they just tell me it was a mistake, I really want my money and I will never invest or get a policy at Old mutual. They like to see people suffer, like they did to that that family that had to bring deceased to one of their branches because they didn't want to pay.

I want my money and they sent me forms to complete and now when I submit the forms for a withdrawal they are telling me a different story.