SM
Sue M

1 reviews | Active since Mar 2009

30 Jul 2021, 13:34

Terrible admin and systems at Old Mutual

Do not invest money with Old Mutual. I invested my pension money with Old Mutual via a financial adviser. I have never had a statement from either of them. My financial adviser is not replying to my messages so I called Old Mutual directly to see what's happened to my money. I got transferred 5 times and spent over an hour on the phone, calling from the UK. With my ID number and all my contact details they are unable to tell me where my funds are. If this is the state of their administration and systems they cannot be trusted with my money. I will be moving it just soon as I can find a new financial adviser to deal with them.

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Replies (2)
SM
Sue M's update30 Jul 2021, 13:43
Reviewer Update
The only way you will be able to communicate with me at this stage is via email. All the contact details you have linked to my ID number are old and no longer valid.

Old Mutual
Old Mutual's reply31 Jul 2021, 04:42
Official
Good day Sue  

We received your  update and the content is noted.  We will correspond via e-mail and obtain your new contact details to update our records. 

Kind regards 

Old Mutual Customer Complaints