Tell me where exactly do I find piece of mind here...

Do you guys think that it makes anyone feel at ease if when one wants to be contacted by a consultant (which I'm convinced there aren't any) in the 'collections' department - that NOT EVEN after four attempts, hours apart, requesting a call back so that I can just have a couple of basic questions answered as to how exactly I need to go about claiming a portion of MY money invested in my savings account- and still not has anyone gotten through to me BUT if one wants to find out more as to how to open a savings account or even creatings accounts/plans there are 'Live chats' . Immediate response...

I just dont think it' s a fair process What makes it disgusting is that even after FOUR attempts of completing the 'call back' page - still no one came back to me ...

I do not feel at ease with my money invested with you guys if this is how you treat your clients. C'mon mayn...