KM
Khayalethu M
1 reviews | Active since Dec 2015
02 Feb 2026, 10:39
Telephone contact is useless
I spent +15 minutes waiting in the queue to speak with someone from Old Mutual. This is not good service and the WhatsApp platform did not help either. I would like to be assisted with paying missed arrears on my plan. The service Old Mutual is providing is terrible really terrible.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
02 Feb 2026, 11:07Good day Khayalethu, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Feb 2026, 11:07
Official
Good day Khayalethu, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
02 Feb 2026, 15:09Good day Khayalethu,
Thank you for your review and for giving us the opportunity to assist.
We’re pleased to confirm that the matter has now been resolved and the arrears on your policies have been successfully arranged. Thank you for your time and cooperation during the follow‑up.
We appreciate your feedback and the chance to improve our service. Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Old Mutual Complaints Management
Thank you for your review and for giving us the opportunity to assist.
We’re pleased to confirm that the matter has now been resolved and the arrears on your policies have been successfully arranged. Thank you for your time and cooperation during the follow‑up.
We appreciate your feedback and the chance to improve our service. Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply02 Feb 2026, 15:09
Official
Good day Khayalethu,
Thank you for your review and for giving us the opportunity to assist.
We’re pleased to confirm that the matter has now been resolved and the arrears on your policies have been successfully arranged. Thank you for your time and cooperation during the follow‑up.
We appreciate your feedback and the chance to improve our service. Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Old Mutual Complaints Management
Thank you for your review and for giving us the opportunity to assist.
We’re pleased to confirm that the matter has now been resolved and the arrears on your policies have been successfully arranged. Thank you for your time and cooperation during the follow‑up.
We appreciate your feedback and the chance to improve our service. Should you need any further assistance, please feel free to reach out to us.
Kind regards,
Old Mutual Complaints Management