TCF is forgotten Terrible service

I did a loan application at Old mutual Branch in Alex Mall last week friday i recieved feedback on Monday that my HR number was untraceble i then provided a central HR number it was sent i did numerous follow ups to the branch and i was told my request was sent and they await feedback day 3 yesterday i called and it was discovered that the branch manager made a note but did not amend the contact details that is why there is a delay i asked them to redo this and today i was told the number does not connect and there was nothing more the branch could tell me i then called your head office with an attempt what it meant and what can i do to change this and to my shock no one can help me shakira hanged up on me and some guy told me i should go back to the very same branch that is sending me to them!!! why does it seem like nobody knows what they are doing here? what is the hold up on an application for an entire 7 days we going back and forth? No assistance from these consultants nobody knows nothing? I am trying my best to help and provide information that is outstanding to make this easier for everyone but no one is willing to help me we are all stuck just because a number does not connect but when i call that number it works perfectly well.. I need this loan to be finalized today i think i have struggled enough and spent so much money on airtime calling the branch and head office as i type i have called more than 8 times already and airtime is now finished and when i said i would complain i was told to go ahead!!