Tax Free Investment

On the 22nd September I visited one of your branches in Southgate to disinvest and close my investment policy, I was assured that all documentation was in order and the process would take 5 to 15 days.

On the 27th of September I received a text message informing me of an error on one of the forms and the text requested that I go to the nearest branch to fix the error, of which I did on the same day. On this day I double checked with your consultant and verified if all documentation was in order. I was yet again assured that everything was in order.

Friday 29th September I received another text message asking that I visit one of your branches again as there is another error on my documentation. I called your call center and spoke to a lady by the name of Xabisa who double checked and verified my documents and promised me everything was correctly done. She gave me a case number which is as follows: Xabisa ********** 92017

On Wednesday the 4th I received another SMS informing me of an error again on my documentation.

I must say other than that I'm angry I feel disrespected I work in the television industry I'm always on the road filming around the country. Where the hell do you think I have time to be going in and out of your branches. Is this some kind of punishment for closing my investment policy with you!?