Tax free disinvestmentt

I lodged a disinvestment on my tax free savings policy on the 18th of December 2015. I was told at the branch it will take 5 working days, which was no suprise because I had claimed before on this account. I called the client service to enquire about the hold up and was told it is awaiting pricing. I am not happy with the waiting period this time around. I lodged this early in December for January to avoid all these hold ups. If I cannot speedily access my funds when I need them, then I might as well cancel this savings policy. I'm disappointed with Old mutual. This is the second complaint I have had about their claims process. Its either documents you know you have submitted disappear or you have to wait for longer periods. Im still waiting for my funds, which the Consultant Kim could not tell me when to expect, so its a waiting game.