KT
Katrina T
1 reviews | Active since May 2020
06 Mar 2026, 08:24
Tax free account
Am having tax free investment account with old mutual. I did partly withdrawal for an emergency and they really schedule the money for 7 April while i need it like in yesterday. Am very disappointed. If i can’t get the money today cancel the withdrawal please. Am tired talking to people who is having different story.
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
06 Mar 2026, 09:00Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 09:00
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
06 Mar 2026, 09:01Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 09:01
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
06 Mar 2026, 09:05Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 09:05
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
KT
Katrina T's updateReviewer Update
06 Mar 2026, 09:06Good morning
Hope it will be sorted out today. This is so frustated.
Hope it will be sorted out today. This is so frustated.
KT
Katrina T's update06 Mar 2026, 09:06
Reviewer Update
Good morning
Hope it will be sorted out today. This is so frustated.
Hope it will be sorted out today. This is so frustated.
Old Mutual's replyOfficial
06 Mar 2026, 11:12We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 11:12
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
KT
Katrina T's updateReviewer Update
06 Mar 2026, 11:16Good day
I really hope i receive feedback at the soonest please?
Kind regards
Katrina
I really hope i receive feedback at the soonest please?
Kind regards
Katrina
KT
Katrina T's update06 Mar 2026, 11:16
Reviewer Update
Good day
I really hope i receive feedback at the soonest please?
Kind regards
Katrina
I really hope i receive feedback at the soonest please?
Kind regards
Katrina
KT
Katrina T's updateReviewer Update
09 Mar 2026, 12:00Tax free account
Am having tax free investment account with old mutual. I did partly withdrawal for an emergency and they really schedule the money for 7 April while i need it like in yesterday. Am very disappointed. Cancel the withdrawal. I can’t wait till 7 April 2026.
KT
Katrina T's update09 Mar 2026, 12:00
Reviewer Update
Tax free account
Am having tax free investment account with old mutual. I did partly withdrawal for an emergency and they really schedule the money for 7 April while i need it like in yesterday. Am very disappointed. Cancel the withdrawal. I can’t wait till 7 April 2026.
Old Mutual's replyOfficial
09 Mar 2026, 13:19Good day, Katrina T
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Mar 2026, 13:19
Official
Good day, Katrina T
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
KT
Katrina T's updateReviewer Update
09 Mar 2026, 13:33Am not happy at all.
KT
Katrina T's update09 Mar 2026, 13:33
Reviewer Update
Am not happy at all.