Tax Directive and Tax Certificate incorrect Tax Number

As with all wonderful government institutes SARS changed my Income Tax number after the financial year 2***. I was lucky enough that my employer could re-do our EMP501 and that was then all reconciliated by SARS. 1st problem sorted. The I tried to submit my annual return on e-filing, reject! Old Mutual did a tax directive on my old tax number after numerous e-mails complaints and requests they updated my IT3(f) & IRP3(e) but did not update this on their e-filing, I have been struggling for weeks now to get this sorted, so now SARS says penalty invoice will be issued to Old Mutual and me if I miss my submission cut off I cannot submit until Old Mutual fix the tax directive for the transferred amounts from old provident to new provident, SARS don't care that the entire country have already done their annual submissions etc. And it looks like old Mutual also don't care. I cannot believe that its such a struggle to get them to comply with the requirements requested by SARS.