Tax certificate or info

Good day! <br> <br> I found it shocking that the following information that I need cannot be given to me. I had a policy which had 2 max investments. About 2 weeks ago I dis invested these 2 investments at a branch. While processing, I asked how the tax would work on the disinvestment and they said they didn't know and I should contact the call centre or I should get tax info with the payout. I contacted the contact centre and the lady I spoke to kept telling me when the money would show in my account, however, my question was about the tax on this. She then asked a colleague and came back saying it would me a normal additional income that I should submit to SARS. Due to the hesitance I emailed and contacted again to get guidance or my tax certificate on the DISINVESTMENT and I kept getting transferred to different areas and no can assist. Today an agent assisted and said she will send the tax certificate but all I received was the last tax year certificate while I had the investment. My question is : HOW DOES THE TAX WORK ON A DISINVESTMENT AND WHAT WOULD APPLY TO MY DISINVESTMENT? Do I receive a tax certificate to submit to SARS? If not, where and under what tax do I put it in.