Tax certificate non grata.

Tax certificates used to be generated and automatically uploaded onto your online profile for RA accounts. This year that process has been stopped. When you call the service centre. They refer you to online or app or WhatsApp platforms which all dont have the 2025 tax certificate. Then you have to call AGAIN to inform them of this and only then does the agent advise that he will request to have it generated and sent to you within 48 hrs. On the 72nd hr, they send me a 2024 certificate. WTH is so hard about generating a certificate that you know is required for tax returns on a yearly basis?!?! What ever you changed from 2022 when I took the policy is not working. Change it back! I dont appreciate being put into a loop for something so rudimentary.