Tardiness in relation to dealing with death claim

Item: Old Mutual
Rating: 2
Author: Brenda C

I sent an email on the 24th August 2016 to Old Mutual with all the necessary documents to make a claim on a retirement annuity - death claim. I phoned the call centre today, only to discover that the documents had not even been "scanned on the system". Absolutely nothing had been done yet. Not acceptable as far as I am concerned.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

06 Sept 2016, 09:37

Good day Tinker

Thank you for the review.

We will investigate and contact you directly to resolve.

Kind regards

Brent Sellidon

Old Mutual's reply06 Sept 2016, 09:37

Official

Good day Tinker

Thank you for the review.

We will investigate and contact you directly to resolve.

Kind regards

Brent Sellidon

Old Mutual's replyOfficial

19 Sept 2016, 13:23

Good day Brenda

Our claims team has confirmed that they have made contact with you and sent the options to you.

I trust that you find this in order.

Regards,

Brent Sellidon

Old Mutual's reply19 Sept 2016, 13:23

Official

Good day Brenda

Our claims team has confirmed that they have made contact with you and sent the options to you.

I trust that you find this in order.

Regards,

Brent Sellidon