taking money then cancelling policy

I took out a funeral policy online with OM in beginning of Aug,end of August first debit went off and i received policy docs where i noticed that my father was listed as mother,i sendt a request via email to change this as my mother passed long ago and i wouldnt want it to cause problems if i submit a claim. My email was only acknowledged but never attended to Then end of September my debit never went off i then received an sms that my debits werent received for 2 months and my policy would be cancelled,as i do not have airtime to call them my plan was to go to their offices when i have a chance to sort out but i could as i was working monday to saturday.now i receive an email that my policy has been cancelled as per my request??? What ******* is this after taking my first debit...my only email was to change one of the insured from mother to Father as you have incorrectly loaded this yet you felt you had to cancel my policy after successfully receiving my first debit. I have sent a email to that same GS email but i know it will take another 12 weeks before they get back to me thus the hello peter complaint Would appreciate your urgent feedback please