Taking ages to resolve a simple matter

It's alwys nice whn clients pay all premiums bt It's a pity these companies don't act as fast to help beneficiaries as they do to collect premiums, Old Mutual the culprit this time. My niece, Mpho Rambuda, has bin waiting 4 her pay out on her mother's policy for ages now. The poor child cn barely make ends meet, she literally hs no one. No money for rent or food let alone school fees. She hs been sent back & forth for months. Do you people ever wonder wht damage u might be causing? Do you people ever wonder wht this innocent young student might do 2 make ends meet? The lady (Joyce) we have been dealing with has been friendly bt that's neutralized by de general incompetence & lack of urgency within Old Mutual. I feel like Old Mutual jst doesn't care. How does a student without a father or mother continue with life whn u take -+7 months before any progress after her mother's death? Even today no one cn tell us when she will be helped or wht can be done in the interim. How long cn this young lady go on for asking money for rent & food while no concrete response is given? This whole thing makes me mad. For more info, contact your employee Joyce on ***, she has been working on it